According to the Centers for Disease Control and Prevention (CDC), over 1.3 million patients received hospice services in 2013. These patients were cared for by interdisciplinary teams of caregivers, including primary care providers, nurses and home health aides. With a multitude of providers having a hand in hospice care, ongoing communication at all service points contributes to patient, family and staff satisfaction, as well as patient safety.
However, The Joint Commission claims an estimated 80 percent of serious medical errors involve miscommunication between caregivers during the transfer of patients. Healthcare organizations must look to health IT and health information exchange (HIE) systems for communication solutions to augment and improve their care management and care transitions programs. In this article, we provide a case-study of two innovative organizations who are working together to reach these goals.