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Below you will find the latest news and press from our growing community of healthcare professionals.

According to the Centers for Disease Control and Prevention (CDC), over 1.3 million patients received hospice services in 2013. These patients were cared for by interdisciplinary teams of caregivers, including primary care providers, nurses and home health aides. With a multitude of providers having a hand in hospice care, ongoing communication at all service points contributes to patient, family and staff satisfaction, as well as patient safety.

However, The Joint Commission claims an estimated 80 percent of serious medical errors involve miscommunication between caregivers during the transfer of patients. Healthcare organizations must look to health IT and health information exchange (HIE) systems for communication solutions to augment and improve their care management and care transitions programs. In this article, we provide a case-study of two innovative organizations who are working together to reach these goals.

Secure and timely communication from local Emergency Room provides greater opportunity for medication management for clients at The Mental Health Center of Greater Manchester


As the need for mental health services and substance abuse treatment continue to rise in the state, timely communication from emergency rooms to those in the care team becomes increasingly important. That’s why the Mental Health Center of Greater Manchester looked to Elliot Hospital as their top priority when implementing their new integrated Direct secure messaging component in their electronic health record (EHR) system, NetSmart’s My Avatar.

The New Hampshire Health Information Organization (NHHIO), which operates a statewide health information exchange, recently established a connection with the Veterans Administration to enable hospitals and other provider organizations to get additional health information about vets they are treating.

Veterans often do not get all their healthcare through the VA, and other providers typically have had to rely on paper-based methods when dealing with VA, says Jeff Loughlin, a veteran and executive director of NHHIO.

Thus, an electronic connection will speed and improve the quality of care, he believes. “This connection helps to remove some of the barriers in communication and care that veterans face on a daily basis.”

Hundreds of New Hampshire veterans now have access to better care


Concord, NH, November 29, 2016
– On the heels of the day Americans devote to remember and celebrate our veterans and the sacrifices they make to serve and protect our country, New Hampshire takes a giant leap forward towards improving the healthcare provided for those veterans in our state. New Hampshire Health Information Organization (NHHIO), the state-wide health information exchange (HIE) organization, announced today that they are now able to connect with the Veterans Administration (VA), enabling the exchange of healthcare information with hospitals and other healthcare providers in the state who also provide care to veterans outside of the VA.

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Provider organizations can increase efficiency by sharing data using a single electronic network instead of building multiple connections, or using traditional unsecure paper methods.